What Oracle, SAP and Salesforce.com won't tell you about the real value and cost of CRM.

For Oracle and SAP, CRM is just another checkbox in a big, expensive enterprise suite. Salesforce.com promises you a simple CRM solution without any software at all.

At Saratoga CRM, we know that Customer Relationship Management is much too critical to your company's success to compromise real business value for the sake of expediency. Here are three things to consider when evaluating CRM for your company:

1. Don't fall into the "no-software" trap.

In almost every case, the initial cost savings of CRM-lite are quickly surpassed by escalating rental fees as you add users and the features you really need. Of greater concern, however, is the lack of real CRM power, flexibility, security and responsiveness inherent in the "no software" approach.

"No software" lets you modify fields and forms, but lacks the ability to alter the underlying processes in a meaningful way. As a result, you adapt to the CRM system instead of the other way around. And "no software" severely limits your ability to integrate with other back end corporate systems to transform processes and maintain a competitive and productivity advantage over your competitors.

Saratoga CRM™ is built on a fundamentally unique architecture that gives you unmatched freedom to tailor and evolve an optimal solution that your sales and management people will love and use. And the cost of Saratoga's superior business value quickly becomes cheaper than "no software".

2. Don't relegate CRM to "checkbox" status.

For the big enterprise software companies, CRM is just another checkbox in a suite where Financial, HR, Inventory and other applications are the real focus. In reality, these companies frequently give away CRM in order to maintain account control. And while these suite solutions don't offer the power or flexibility of Saratoga CRM, they are actually far more costly and difficult to implement..

At Saratoga CRM, CRM is what we do. And we've spent more than 15 years building the most powerful and most agile CRM solution available, as well as the highest level of customer satisfaction and retention in the industry today.

Saratoga puts more usable CRM power to work for your company, to deliver the greatest possible business value and the fastest ROI. All that power is flexible enough to work the way your people work, and to grow as your business grows. And, Saratoga CRM will integrate seamlessly with your Oracle, SAP and other enterprise applications and databases to transform processes spanning your entire global sphere of business.

3. Discover the real power of Saratoga CRM.

There's a lot to consider if you're upgrading your customer-facing sales, marketing and customer service capabilities. Saratoga has guided hundreds of the world's top global companies such as ING through successful implementations that have made CRM a powerful revenue-generating engine. We can shed fresh light on the fundamental issues facing every IT manager, sales manager or corporate executive involved in choosing a CRM solution.

Making a CRM Decision? Call Us Today 1-877-272-7286



They say you're judged by the company you keep. We're proud that hundreds of global companies like Progressive Insurance and ING have judged Saratoga CRM superior.


"Saratoga CRM was easily tailored to specific business processes without costly customization and coding... Saratoga CRM is now the central hub for all client, prospect, and consultant information for hundreds of employees."

Steve Larson, VP and CRM Manager, T. Rowe Price