Healthcare

Saratoga CRM™ offers a comprehensive solution specifically designed to help global medical products companies improve sales, marketing and customer service. Saratoga CRM provides scalable, fully Web-based and wireless applications that integrate all customer-facing touch points. Key features include advanced handheld wireless access, next generation field sales and service automation, world-class call center capabilities, and powerful business analytics for effective marketing segmentation and campaign management. Rich functionality addresses key business drivers such as channel management, pricing and contract management.

Benefits of Saratoga CRM:

  • Empowers Sales Professionals - Saratoga CRM's contact and opportunity management capabilities enable sales people immediately find needed information, respond more quickly, and become more effective in front of the customer.

  • Team Selling - Enables sales organizations to implement a team-based selling strategy to facilitate better discovery of customer needs and sharing of knowledge in an effective manner across the entire sales force.

  • More Effective Sales Strategies - Allows sales teams to analyze how customers buy, allowing them to respond to opportunities more effectively with a multi-channel sales strategy.

  • Best Practices - Assists in driving best practices throughout the sales organization.

  • Improves Customer Service & Satisfaction - Helps organizations deliver consistent, world-class customer service and increase customer satisfaction by managing, synchronizing, and coordinating all customer touch points - from the call center, in the field, or over the Internet.

  • Multiple Channels, Single Desktop - Enables customers service, telesales and telemarketing and organizations to provide superior customer service, generate revenue and improve productivity across all communication channels from a single, unified agent desktop.

  • Powerful Analytics - Gives managers and executives new power to measure and evaluate business performance across customers, products, sales, marketing and service. From the CEO reviewing the state of the business to the service manager reviewing customer satisfaction, Saratoga CRM helps users analyze and improve operational execution.

  • Streamline Delivery of All Services - Enables organizations to rapidly implement service delivery processes to increase revenues, improve cost productivity, boost employee satisfaction, and exceed customer expectations. Manages service parts inventory and logistics, and supports service contracts, preventive maintenance, call handling/tracking, scheduling and dispatch, and field activities for users of mobile or connected laptops, handheld devices, pagers or wireless phones.

  • Wireless Mobility - Sales and service professionals need anytime, anywhere access to critical account and product information. The industry's most advanced wireless handheld capability empowers your mobile processionals at the point of customer contact via their BlackBerry or other handheld devices to: update sales opportunities, review account information, access calendar and contact details, order parts, and respond to service requests.

RESOURCE CENTER

Analyst Reports, White Papers and more.

» Download



email us