Saratoga CRM INTRODUCES SARATOGA WIRELESS™ ENTERPRISE INFORMATION SOLUTION

Delivers anytime/anywhere access via any mobile device to data, applications, and business processes to boost mobile worker responsiveness

CAMPBELL, Calif. – April 12, 2005 – Saratoga CRM Inc., a global supplier of enterprise software solutions to the mid-to-large enterprise market, announced today the general availability of the Saratoga Wireless™ data access solution. Saratoga Wireless enables enterprises to offer mobile workers real-time access via any handheld device to multiple back-end systems, including CRM, ERP and financials.

“The combination of Saratoga Wireless and RIM's BlackBerry was really a slam dunk for us,” said Larry Bassett, IT Director at Phoenix Contact. “In one device, we have access to mission critical information so that we can respond faster to customer inquiries and requests. This allows the Phoenix Contact sales force, to out sell and out service the competition. Saratoga Wireless and BlackBerry offer seamless and secure access to our ERP and CRM and other back office applications."

“In today’s heterogeneous wireless environment, the Saratoga Wireless platform supports all wireless devices and networks, and as a competitive business tool will allow mobile workers to more quickly capitalize on opportunities and make more informed decisions in the field,” said Mark Elconin, CEO of Saratoga CRM. “Also, Saratoga Wireless’ unique architecture provides a complete end-to-end solution with no programming. Saratoga Wireless will help any enterprise customer secure the fastest and greatest possible return on their wireless technology investment.”

About Saratoga Wireless

Key benefits of the new Saratoga Wireless solution include:

  • Real-time access to critical enterprise data

    With Saratoga Wireless, anyone can manage accounts and opportunities, check inventory, track shipments and customer support, and verify billing status from wireless handheld devices. Users can access data from any back-end system such as ERP, CRM, Financials, and legacy data systems, so critical data is always readily available.

  • Quick and Cost Effective Implementation

    Saratoga Wireless’ unique architecture is the only solution that can access complex enterprise data without any programming, which makes Saratoga Wireless the quickest and most cost effective solution on the market.

  • Architecture: Proven, Open, and Secure

    Saratoga Wireless is based on a powerful Web architecture and core technology that has been proven by major Fortune 500 customers. It uses an ultra-thin client that can run on any handheld device. Saratoga Wireless offers robust security from authentication to transmission to data access.

  • Broad Wireless Device Support

    Saratoga Wireless supports a broad array of today’s wireless devices — including BlackBerry, PocketPC, Smartphone, TREO and HP iPAQ — and all wireless networks.

Availability

Saratoga Wireless is available now. For more information, please call (408) 558-9600 or 1-877-272-7286 or visit www.saratogasystems.com. Saratoga Wireless is a silver level sponsor at the Wireless Enterprise Symposium, April 19-21 in Orlando, Florida (Booth 208).

About Saratoga CRM

Saratoga CRM Inc. is a global supplier of enterprise software solutions to the mid-to-large enterprise market. Saratoga’s wireless enterprise solutions and customer relationship management (CRM) software enable organizations to increase sales, marketing, and service effectiveness, ensure customer loyalty, and establish a sustainable competitive advantage. Founded in 1987 and privately held, Saratoga CRM serves over 800 corporate customers and more than 120,000 users worldwide, such as T. Rowe Price, Progressive, Goodyear, Kodak, Kimberly-Clark, and Konica Minolta. For more information, visit: www.saratogasystems.com.

Contact:
Patrick Ward
Citigate Cunningham Inc.
617.374.4225
pward@citigatecunningham.com

Orly Mager,
Saratoga CRM Inc.
408-558-9604
omager@saratogasystems.com

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