Saratoga CRM INTRODUCES SARATOGA WIRELESS™ ENTERPRISE INFORMATION SOLUTION — OPTIMIZED FOR BLACKBERRY® WIRELESS HANDHELDS

WIRELESS ENTERPRISE SYMPOSIUM, ORLANDO, FL. – April 19, 2005 – Saratoga CRM Inc., a global supplier of enterprise software solutions to the mid-to-large enterprise market, today announced a version of its Saratoga Wireless™ data enterprise information solution platform optimized specifically for BlackBerry® wireless handheld devices from Research In Motion (RIM) (NASDAQ: RIMM); (TSX: RIM). Saratoga Wireless for BlackBerry enables mobile professionals to access data from multiple back-end systems — including CRM, ERP, and any legacy data systems — and remain productive even when out of wireless coverage areas or offline.

“The combination of Saratoga Wireless and RIM’s BlackBerry was really a slam dunk for us,” said Larry Bassett, IT Director at Phoenix Contact. “In one device, we have access to mission critical information so that we can respond faster to customer inquiries and requests. It allows our sales force to out-sell and out-service the competition. Saratoga Wireless and BlackBerry offer seamless and secure access to our CRM, ERP and other back office applications.”

“As a member of the BlackBerry ISV Alliance program, we are pleased to partner closely with Research In Motion to optimize productivity solutions for the growing ranks of professionals compelled to be productive ‘anytime, anywhere,’” said Mark Elconin, CEO of Saratoga CRM. “Saratoga and BlackBerry customers share a common goal that has driven the development of Saratoga Wireless for Blackberry – increasing productivity and shortening response times for mobile professionals.”

“BlackBerry offers the optimal platform for wireless CRM, and RIM is very pleased to work with innovative enterprise software developers like Saratoga CRM to help further enhance the capabilities and ROI of BlackBerry deployments,” said Mark Guibert, Vice President, Corporate Marketing at Research In Motion. “Saratoga is an important contributing member of the BlackBerry ISV Alliance community that serves our customers with value-added solutions.”

About Saratoga Wireless for BlackBerry

In adapting its Saratoga Wireless solution specifically for use on BlackBerry Wireless Handhelds™, Saratoga CRM offers mobile workers a number of key mobile access benefits:

Productivity regardless of connection status
With Saratoga Wireless for BlackBerry, mobile professionals can view, navigate, edit, add or delete data at anytime, whether or not they are in a network coverage area. Changes are processed instantly once back in coverage.
Improved system performance
Whether working online or offline, BlackBerry users will experience fast response times through Saratoga Wireless’ use of pre-caching and data compression — reducing data latency due to over-air traffic.
User friendly interface optimized for BlackBerry
Saratoga Wireless for BlackBerry provides a user-friendly interface and easy navigation with quick access hot keys, and a user-configurable search function.

Additional benefits of Saratoga Wireless

Access to critical enterprise data
With Saratoga Wireless, anyone can manage accounts and opportunities, check inventory, track shipments and customer support, and verify billing status from wireless handheld devices. Users can access data from any back-end system such as ERP, CRM, and any legacy data systems, so critical data is always readily available.
Quick and Cost Effective Implementation
Saratoga Wireless’ unique architecture is the only solution that can access complex enterprise data without any programming, which makes Saratoga Wireless the quickest and most cost effective solution on the market.
Architecture: Proven, Open, and Secure
Saratoga Wireless is based on a powerful Web architecture and core technology that has been proven by major Fortune 500 customers. It can be deployed effortlessly because there is no software installed on the device. Saratoga Wireless offers robust security from authentication to transmission to data access.
Broad Wireless Device Support
Saratoga Wireless supports a broad array of today’s wireless devices and all wireless networks

Availability

Saratoga Wireless is available now. For more information, please call (408) 558-9600 or 1-877-272-7286 or visit www.saratogasystems.com. Saratoga Wireless is a silver level sponsor at the Wireless Enterprise Symposium, April 19-21 in Orlando, Florida (Booth 208).

About Saratoga CRM

Saratoga CRM Inc. is a global supplier of enterprise software solutions to the mid-to-large enterprise market. Saratoga’s wireless enterprise solutions and customer relationship management (CRM) software enable organizations to increase sales, marketing, and service effectiveness, ensure customer loyalty, and establish a sustainable competitive advantage. Founded in 1987 and privately held, Saratoga CRM serves over 800 corporate customers and more than 120,000 users worldwide, such as T. Rowe Price, Progressive, Goodyear, Kodak, Kimberly-Clark, and Konica Minolta. For more information, visit: www.saratogasystems.com.

Contact:
Patrick Ward
Citigate Cunningham Inc.
617.374.4225
pward@citigatecunningham.com

Orly Mager,
Saratoga CRM Inc.
408-558-9604
omager@saratogasystems.com