Support

To achieve the industry's highest level of customer satisfaction, our customer support organization provides expert technical assistance to quickly resolve any problems that may arise.

Saratoga CRM offers unlimited technical support to all customers via:

Toll-free Hotlines

For General Customer Support, dial 1-800-771-6244 to speak to a Customer Support Representative.

- Select Option 1 for Global Technical Support,
- Then Option 5 for Saratoga CRM Support

For Premier Account Customers, dial 1-800-550-5544 and enter the extension # to contact your Customer Support Representative.

Email

Submit an e-mail request or inquiry to saratogacrmsupport@cdcsoftware.com and a member of our support team will respond promptly during our normal support desk hours.

Customer Website

Our customer-exclusive site, http://customer.saratogasystems.com , provides easy access to current product updates and new product releases. Software and documentation can be easily downloaded from the site.

Support Desk Hours

Representatives are available to respond to your inquiries and requests, Monday through Friday, during Support Desk hours that are listed below:

United States - 6am to 6pm PST
U.K. - 8am - 5pm (GMT)
France - 8am - 5pm (GMT +1)
Germany - 8:30 - 6pm (GMT +1)
Sweden - 8:30 - 5 pm (GMT +1)

 

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"One of the main reasons that we chose Saratoga CRM was the simplicity. You don't have to be an IT expert to get excellent results. The fact that we rarely need to call the Saratoga helpdesk is a testament to the quality of the delivered product."

Grahame Newell, An Post's CRM Technical Project Manager